Shipping and Delivery Policy

At Punsatva (shivani innovation private limited), we are committed to ensuring that your Ayurvedic products reach you promptly and in the best condition. Below are the details of our shipping and delivery policy:

1. Shipping Locations

We currently ship across India and offer select international shipping options. Please check our availability for international destinations at checkout. For any specific queries, feel free to reach out to our customer support team.

2. Shipping Charges

• Within India:
  • Free shipping on all orders above ₹500.
  • A standard shipping fee of ₹50 will be applied to orders below ₹500.
• International Orders: Shipping fees will vary based on location and weight of the package. The exact cost will be displayed during checkout.

3. Order Processing Time

• All orders are typically processed within 1-2 business days of receiving the order.
• Orders placed on weekends or public holidays will be processed on the next business day.
• In case of any delays due to unforeseen circumstances, we will notify you via email or phone.

4. Delivery Time

• Within India: Delivery typically takes 3-7 business days, depending on your location.
• International Orders: Delivery times will vary by destination and may take 7-15 business days.
  • Please note that delivery times are subject to external factors, such as customs clearance for international orders.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or SMS, which you can use to track your shipment on our delivery partner’s website.

6. Delays and Issues

We strive to deliver your products within the estimated timeframe, but delays may occur due to external factors like weather conditions, customs clearance, or courier service issues. In such cases, we will keep you informed and work to resolve the issue as quickly as possible.

7. Undelivered Packages

If a package is returned to us due to incorrect or incomplete address details, we will contact you to arrange re-shipment. Please ensure that you provide accurate and complete shipping information during checkout.

8. Damaged or Missing Products

In the unlikely event that your product arrives damaged or there are any items missing, please contact us within 48 hours of delivery with photos and order details. We will assist in resolving the issue promptly.

For any questions or assistance, feel free to reach out to our customer service at support@punsatva.com or whatsapps us at +919266202726